La adopción del e-Gobierno en entornos voluntarios

  1. Medina Molina, Cayetano
  2. Rufín Moreno, Ramón
  3. Rey Moreno, Manuel
Revista:
Investigaciones europeas de dirección y economía de la empresa

ISSN: 1135-2523

Ano de publicación: 2013

Volume: 19

Número: 1

Páxinas: 42-52

Tipo: Artigo

DOI: 10.1016/J.IEDEE.2012.10.001 DIALNET GOOGLE SCHOLAR lock_openDialnet editor

Outras publicacións en: Investigaciones europeas de dirección y economía de la empresa

Obxectivos de Desenvolvemento Sustentable

Resumo

El desarrollo del e-Gobierno centrado en el usuario requiere conocer tanto las expectativas que este tiene respecto a su uso, como los elementos que favorecen su adopción. Chan et al. (2010) han planteado la existencia de diversos antecedentes de los componentes del modelo Unified Theory of Acceptance and Use of Technology (UTAUT) en un entorno obligatorio. El presente trabajo, a través del desarrollo de un modelo de ecuaciones estructurales mediante PLS, analiza la vigencia de tales antecedentes en un entorno voluntario. Los resultados muestran cómo las expectativas de resultado y las expectativas de esfuerzo inciden de forma significativa sobre la intención de emplear la plataforma de e-Gobierno, y también que esta y las condiciones facilitadoras influyen sobre el uso de la mencionada plataforma. Respecto a los antecedentes de los componentes del modelo UTAUT, cabe destacar el papel desempeñado por la conveniencia, asistencia, confianza y aversión a la interacción personal.

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