Role Stressors, Task-Oriented Norm and Job SatisfactionA Longitudinal Study
- Urién Angulo, M. Begoña
- Osca Segovia, Amparo
ISSN: 1576-5962
Ano de publicación: 2012
Volume: 28
Número: 3
Páxinas: 171-181
Tipo: Artigo
Outras publicacións en: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology
Resumo
Partiendo del Modelo de Demandas-Recursos (JD-R) este estudio analiza el papel de la norma de orientación a la tarea (recurso) en los estresores del trabajo (demandas) para predecir la satisfacción laboral. Este efecto se prueba en una muestra de trabajadores de la industria de automoción, efectuando la toma de datos en dos tiempos. La regresión jerárquica prueba las relaciones directas entre las variables y el efecto de la interacción de los estresores (conflicto de rol y sobre-carga de trabajo) y la orientación a la tarea para predecir la satisfacción. Los resultados confirman la relación negativa entre el conflicto de rol en Tiempo 1 y la satisfacción en Tiempo 2. Además, estos resultados muestran la interacción entre la sobre-carga de trabajo (Tiempo 1) y la orientación a la tarea (Tiempo 1) en la satisfacción laboral (Tiempo 2) cuando la muestra lleva trabajando más de un año en grupos. En la discusión indicamos las implicaciones de estos resultados para el contexto laboral de los grupos y para las relaciones intra-grupos en entornos reales de trabajo.
Referencias bibliográficas
- Aneshensel, C. S., & Frerichs, R. (1982). Stress, support, and depression: A longitudinal causal model. Journal of Com-munity Psychology, 10, 363-376.
- Askenazy, P. (2001). Innovative workplace practices and occupational injuries and illnesses in the United States. Economic and Industrial Democracy, 22, 485-516.
- Bakker, A. B., & Demerouti, E. (2007).Towards a model of work engagement. Career Development International, 13, 209-223.
- Bakker, A. B., Demorouti, E., De Boer, E., & Schaufeli,W. B. (2003). Job demands and job resources as predictors of absence duration and frequency. Journal of Vocational Behaviour, 62, 341-356.
- Bauer, T. K. (2004). High performance workplace practices and job satisfaction: Evidence from Europe. IZA Discussion Paper Series, 1265, 1-33.
- Beehr, T. A., Glaser, K. M., Canali, K. G., & Wallwey, D. A (2001). Back to basics: Re-examination of Demand-Control Theory of occupational stress. Work & Stress, 15(2), 115-130.
- Bradley, B. H., Postlethwaite, B. E., Klotz, A. C., Hamdami, M. R., & Brown, G. B. (2012). Reaping the benefits of task conflict in Teams: The critical role of team psychological safety climate. Journal of Applied Psychology, 97, 151-158.
- Bettencourt, L., & Brown, S. (2003) Role stressors and customer-oriented boundary-spanning behaviours in service organizations. Journal of the Academy of Marketing Science, 31, 394-408.
- Boswell, W. R., Olson-Buchanan, J. B., & LePine, M. A. (2004). Relations between stress and work outcomes: The role of felt challenge, job control, and psychological strain. Journal of Vocational Behaviour, 64, 165-181
- Brenner, M., Fairris, D., & Ruser, J. (2004). Flexible Work Practices and Occupational Safety and Health: Exploring the Realtionship Between Cumulative Trauma Disorders and Workplace Transformation. Industrial Relations: A Journal of Economy and Society, 43, 242-266.
- Brown, S. P., & Peterson, R. A. (1993) Antecedents and consequences of salesperson job satisfaction: Meta-analysis and assessment of causal effects. Journal of Marketing Research, 30, 63-77.
- Burke, C. S., Stagl, K. C., Salas, E., Pierce, L., & Kendall, D. (2006). Understanding team adaptation: A conceptual analysis and model. Journal of Applied Psychology, 91, 1189-1207.
- Cavanaugh, M. A., Boswell, W. R., Roehling, M. V., & Boudreau, J. W. (2000). An empirical examination of selfreported work stress among U.S. managers. Journal of Applied Psychology, 85, 65-74.
- Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 86, 499-512.
- Dwyer D. J., & Gangster D.C. (1991). The effects of job demands and control on employee attendance and satisfaction. Journal of Organisational Behaviour, 12, 595-608.
- Eatough, E. M, Chang, Ch., Miloslavic, S. A., & Johnson, R. E. (2011). Relationships of role stressors with organizational citizenship behavior: A meta-analysis. Journal of Applied Psychology, 96, 619-632.
- Fisher, C. D., & Gitelson, R. (1983). A meta-analysis of the correlates of role conflict and ambiguity. Journal of Applied Psychology, 68, 320-333.
- Fried, Y., Ben-David, H. A., Tiegs, R. B., Avital, N., & Yeverechyahu, U. (1998). The interactive effect of role conflict and role ambiguity on job performance. Journal of Occupational and Organizational Psychology, 71, 19-27.
- Frone, M. R., Russell, M., & Cooper, M. L. (1997). Relation of work-family conflict to health outcomes: A four-year longitudinal study of employed parents. Journal of Occupational and Organizational Psychology, 70, 325-335.
- Gilboa, S., Shirom, A., Fried, Y., & Cooper, C. (2008). A meta-analysis of work demand stressors and job performance: Examining main and moderating effects. Personnel Psychology, 61, 227-271.
- González-Romá, V., & Peiró, J. M. (1999). El clima en las organizaciones laborales y en los equipos de trabajo. Revista de Psicología General y Aplicada, 52, 269-285.
- Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A metaanalysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26, 463-488.
- Hackman, J. R., & Oldham, G.R. (1980). Work Redesign. San Francisco: Addison-Wesley.
- Hakanen, J. J., Peeters, M. C. W., & Perhoniemi, R. (2011) Enrichment processes and gain spirals at work and at home: A 3-year cross-lagged panel study. Journal of Occupational and Organizational Psychology, 84, 8-30.
- Hobfoll, S. E. (2002). Social and psychological resources and adaptation. Review of General Psychology, 6, 307-324.
- Jackson, S. E., & Shuler, R. S. (1985). A meta-analysis and conceptual critique of research on role ambiguity and role conflict in work settings. Organisational Behaviour and Human Decision Processes, 36, 16-78.
- Koyuncu, M., Burke, R. J., & Fiksenbaum, L. (2006). Work engagement among woman managers and professionals in a Turkish bank: Potential antecedents and consequences. Equal Opportunities International, 25, 299-310.
- LePine, J., Piccolo, R.F., Jackson, C. L., Mathieu, J. E., & Saul, J. R. (2008). A meta-analysis of teamwork processes: Test of a multidimensional model and relationships with team effectiveness criteria. Personnel Psychology, 61, 273-307.
- Lepine, J. A., Podsakoff, N. P., & Lepine, M. A. (2005). Meta-analytic test of the challenge stressor-hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48, 764-775.
- Llorens, S., Schaufeli, W. B., Bakker, A. B., & Salanova, M. (2007). Does a positive gain spiral of resources, efficacy beliefs and engagement exist? Computers in Human Behavior, 23, 825-841.
- Mathieu, J., Maynard, M. T., Rapp, T., & Gilson, L. (2008). Team effectiveness 1997-2007: A review of recent advancements and a glimpse into the future. Journal of Management, 34, 410-476.
- Mathieu, J. E., & Zajac, D. M. (1990). A review and metaanalysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin, 108, 171-194.
- McGrath, J. E. (1964). Social psychology: A brief introduction. New York: Holt, Rinehart, and Wiston.
- Meijman, T. F., & Mulder, G. (1998). Psychological aspects of workload. In P. J. Drenth & H. Thierry (Eds.), Handbook of work and organizational psychology, Vol, 2: Work psychology (pp. 5-33). Hove: Psychology Press.
- Moreland, R. L. & Levine, J. M. (1982). Socialization in Small Groups: Temporal Changes in Individual-Group Relations. In L. Berkowitz (Ed.), Advances in Experimental Social Psychology (pp 137-192). New York: Academy Press.
- Morgan, D. L., & Krueger, R. A.(1993). When to use focus groups and why. In D. L. Morgan (Ed.), Successful focus groups: Advancing the state of the art (pp. 3-19) Thousand Oaks, CA: Sage Publications, Inc.
- Mullen, B., & Copper, C. (1994). The relation between group cohesiveness and performance: An integration. Psychological Bulletin, 115, 210-227.
- Parent-Thirion, A., Vermeylen, G., van Houten, G., Lyly- Yrjänäinen, M., Biletta, I., Cabrita, J., & Niedhammer, I. (2012). Fifth European Working Conditions Survey. Luxembourg: Eurofound, Publications Office of the European Union.
- Peiró, J. M., Meliá, J. L., Torres, M. A., & Zurriaga, R. (1986). La medida de la experiencia de la ambigüedad en el desempeño de roles: el cuestionario general de ambigüedad de rol en ambientes organizacionales. Evaluación Psicológica, 3, 27-53.
- Pirola-Merlo, A., Härtel, Ch., Mann, L., & Hirst, G. (2002). How leaders influence the impact of affective events on team climate and performance in R&D teams. The Leadership Quaterly, 13, 561-581.
- Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressor-hindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92, 438-454.
- Porter, C. O. L. H. (2005). Goal Orientation: Effects on backing up behavior, performance, efficacy and commitment in teams. Journal of Applied Psychology, 90, 811-818.
- Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role Conflict and Ambiguity in Complex Organizations. Administrative Science Quarterly, 15, 150-163.
- Salanova, M., Bakker, A. B., & Llorens, S. (2006). Flow at work: evidence for an upward spiral of personal and organizational resources. Journal of Happiness Studies, 7, 1-22.
- Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources and their relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior, 25, 293-315.
- Schaufeli, W. B., Bakker, A. B., & van Rhenen, W. (2009). How changes in job demands and resources predict burnout, work engagement and sickness absenteeism. Journal of Organizational Behavior, 30, 893-917.
- Schaufeli, W. B., & Salanova, M. (2007). Work engagement: An emerging psychological concept and its implications for organizations. In S. W. Gilliland, D. D. Steiner & D. P. Skarlicki (Eds.), Research in social issues in mamagement: Vol. 5. Managing social and ethical issues in organizations. Greenwich, CT: Information Age Publishers.
- Snow, D. L., Swan, S. C., Raghavan, Ch., Connells, Ch. M., & Klein, I. (2003). The relationship of work stressors, coping and social support to psychological symptoms among female secretarial employees. Work & Stress, 17, 241-263.
- Steele-Johnson, D., Beauregard, R. S., Hoover, P. B., & Schmidt, A. M. (2000). Goal orientation and task demand effects on motivation, affect, and performance. Journal of Applied Psychology, 85, 724-738.
- Weingart, L. R. (1992). Impact of group goals, task component complexity, effort, and planning on group performance. Journal of Applied Psychology, 77, 682-693.