Una mirada a la transparencia informativa institucional a través de los Social Media

  1. Jesús Gutiérrez Brito 1
  2. Manuel Javier Callejo Gallego 1
  3. Yolanda Agudo Arroyo 1
  1. 1 Universidad Nacional de Educación a Distancia
    info

    Universidad Nacional de Educación a Distancia

    Madrid, España

    ROR https://ror.org/02msb5n36

Journal:
Doxa Comunicación: revista interdisciplinar de estudios de comunicación y ciencias sociales

ISSN: 1696-019X

Year of publication: 2022

Issue: 34

Pages: 103-120

Type: Article

DOI: 10.31921/DOXACOM.N34A903 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Doxa Comunicación: revista interdisciplinar de estudios de comunicación y ciencias sociales

Abstract

This article is part of an empirical study on citizen participation in institutional information transparency on social media. Based on a qualitative design and the use of discussion groups, the research analyses the phenomenon of ‘receiver transparency’ grounded in the premises of visual phenomenology and the concept of the ‘gaze’ from Lacanian theory. The conclusions of the study discuss and critically assess the prevailing idea that the increasing accessibility of information equates to the effective production of transparency and its endorsement by citizens. Of particular concern are shortcomings in communications issued by institutions that are inaccessible or limited from the perspective of citizens (receivers). The analysis leads to a proposal for a typology of information transparency, including a ‘credible transparency’ related to the active role of citizens when the information they receive is incoherent or does not comply with the information demanded.

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