¿Necesitan los proveedores de outsourcing una metodología para la provisión de servicios?

  1. Javier Sáenz 1
  2. Mercedes de la Cámara 1
  3. Jose A. Calvo-Manzano 1
  4. Magdalena Arcilla 2
  1. 1 Universidad Politécnica de Madrid
    info

    Universidad Politécnica de Madrid

    Madrid, España

    ROR https://ror.org/03n6nwv02

  2. 2 Universidad Nacional de Educación a Distancia, Madrid
Aldizkaria:
RISTI: Revista Ibérica de Sistemas e Tecnologias de Informação

ISSN: 1646-9895

Argitalpen urtea: 2014

Zenbakia: 1

Orrialdeak: 61-76

Mota: Artikulua

DOI: 10.4304/RISTI.E1.61-75 DIALNET GOOGLE SCHOLAR lock_openSarbide irekia editor

Beste argitalpen batzuk: RISTI: Revista Ibérica de Sistemas e Tecnologias de Informação

Garapen Iraunkorreko Helburuak

Laburpena

El mercado de outsourcing ha estado creciendo en los últimos años y se espera que lo siga haciendo, pero este crecimiento se ha visto limitado por el fracaso de muchos proyectos. Estos fracasos se han debido en gran parte a los problemas con los proveedores: la falta de experiencia y capacidad para asumir los proyectos, y una comunicación difícil. Se han propuesto marcos de buenas prácticas para la gestión de proyectos de outsourcing desde el punto de vista del cliente, pero no ha sido así para los proveedores, que basan la prestación de servicios en su experiencia pasada y sus capacidades técnicas. El objetivo de este trabajo es establecer la necesidad de proponer una metodología que guíe a los proveedores a lo largo de todo el ciclo de vida del outsourcing y facilite la provisión de servicios de calidad y bien gestionados.

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