Publikationen, an denen er mitarbeitet Rafael López Zorzano (12)

2021

  1. Digital divides across consumers of internet services in Spain using panel data 2007-2019. Narrowing or not?

    Documentos de Trabajo (ICAE)

  2. Digital divides across consumers of internet services in Spain using panel data 2007–2019. Narrowing or not?

    Telecommunications Policy, Vol. 45, Núm. 2

2020

  1. Consumer engagement in e-Tourism: Micro-panel data models for the case of Spain

    Tourism Economics, Vol. 26, Núm. 6, pp. 853-872

  2. E-commerce by individuals in Spain using panel data 2008–2016

    Telecommunications Policy, Vol. 44, Núm. 4

2019

  1. Models for individual adoption of eCommerce, eBanking and eGovernment in Spain

    Telecommunications Policy, Vol. 43, Núm. 1, pp. 100-111

2018

  1. Drivers and barriers to cross-border e-commerce: Evidence from Spanish individual behavior

    Telecommunications Policy, Vol. 42, Núm. 6, pp. 464-473

2016

  1. Consumer complaint behaviour in telecommunications: The case of mobile phone users in Spain

    Telecommunications Policy, Vol. 40, Núm. 8, pp. 804-820

2015

  1. Customer service quality and incomplete information in mobile telecommunications: A game theoretical approach to consumer protection

    The Smart Revolution Towards the Sustainable Digital Society: Beyond the Era of Convergence (Edward Elgar Publishing Ltd.), pp. 159-181

2013

  1. Defensa de los consumidores individuales de telefonía móvil en España. De la calidad técnica a la calidad del servicio

    Papeles de economía española, Núm. 136, pp. 100-113

  2. Satisfaction of individual mobile phone users in Spain

    Telecommunications Policy, Vol. 37, Núm. 10, pp. 940-954

2012

  1. Customer Service Quality and Incomplete Information in Mobile Telecommunications: A Game Theoretical Approach to Consumer Protection

    Documentos de Trabajo (ICAE)

  2. Satisfaction and protection of individual mobile telecommunications consumers

    Documentos de Trabajo (ICAE)