Publications in collaboration with researchers from Universidad Complutense de Madrid (4)

2016

  1. Consumer complaint behaviour in telecommunications: The case of mobile phone users in Spain

    Telecommunications Policy, Vol. 40, Núm. 8, pp. 804-820

2015

  1. Customer service quality and incomplete information in mobile telecommunications: A game theoretical approach to consumer protection

    The Smart Revolution Towards the Sustainable Digital Society: Beyond the Era of Convergence (Edward Elgar Publishing Ltd.), pp. 159-181

2013

  1. Environmental awareness of tourists

    Environmental Engineering and Management Journal, Vol. 12, Núm. 10, pp. 1941-1946

  2. Satisfaction of individual mobile phone users in Spain

    Telecommunications Policy, Vol. 37, Núm. 10, pp. 940-954