TOMISLAV MARINO
MANDAKOVIC FANTA
Forscher in der Zeit 2003-2003
Florida International University
Miami, Estados UnidosPublikationen in Zusammenarbeit mit Forschern von Florida International University (1)
2000
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Service Quality: Managing the Future
POM facing the new millenium: evaluating the past, leading with the present and planning the future of operations : selected papers from the First World Conference on Production and Operations Management, POM Sevilla 2000 (Departamento de Economía Financiera y Dirección de Operaciones), pp. 131-141