Publikationen, an denen er mitarbeitet Rafael López Zorzano (12)

2019

  1. Models for individual adoption of eCommerce, eBanking and eGovernment in Spain

    Telecommunications Policy, Vol. 43, Núm. 1, pp. 100-111

2018

  1. Drivers and barriers to cross-border e-commerce: Evidence from Spanish individual behavior

    Telecommunications Policy, Vol. 42, Núm. 6, pp. 464-473

2016

  1. Consumer complaint behaviour in telecommunications: The case of mobile phone users in Spain

    Telecommunications Policy, Vol. 40, Núm. 8, pp. 804-820

2015

  1. Customer service quality and incomplete information in mobile telecommunications: A game theoretical approach to consumer protection

    The Smart Revolution Towards the Sustainable Digital Society: Beyond the Era of Convergence (Edward Elgar Publishing Ltd.), pp. 159-181