Publications en collaboration avec des chercheurs de Florida International University (1)

2000

  1. Service Quality: Managing the Future

    POM facing the new millenium: evaluating the past, leading with the present and planning the future of operations : selected papers from the First World Conference on Production and Operations Management, POM Sevilla 2000 (Departamento de Economía Financiera y Dirección de Operaciones), pp. 131-141